Northumberland Heights

Northumberland Heights Wellness Retreat & Spa

The Northumberland Heights Wellness Retreat and Spa Privacy and Cookies Statement 

In this Privacy Statement we, Northumberland Heights Wellness Retreat and Spa (“We”) will inform you about how we process and use personal data and on the specific rights you have in connection with your personal data. 



Protecting Your Information Our hotel is committed to safeguarding your privacy while visiting the Hotel website, namely, https://northumberlandheights.com/. Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users. Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. 

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so we are committed to protecting the information we collect. We have implemented a security program with a web design and maintenance firm to keep information that is stored in our systems protected from unauthorized access. 

Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. 

Secure Reservations  

If you decide to make an online reservation at our website https://northumberlandheights.com/ (“Site ”), you will be linked to a reservation interface and a third-party booking engine (“Booking Engine”). While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices.  


What Information Is Collected About You? How Do We Use It?  

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form. 

Information Collected On The Site May Be Used To 

  • Register you as a Hotel member 
  • Plan and purchase hotel accommodations 
  • Enter your email in our promotions or sweepstakes 
  • Send marketing communications or surveys to you 
  • Respond to your questions or suggestions 
  • Improve the quality of your visit to our site 

All forms will provide an opt-out button to allow you to choose not to participate in Hotel lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for Hotel purposes or in joint promotions with a Hotel partner. We do not sell, rent, or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe. 



Hotel has two exceptions to these limits on the use of personal information: Hotel may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Hotel from unauthorized use, or misuse, of the Site or anything found at the Site. 

Hotel may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual. 



If, after permitting use of your personal information, you later decide that you no longer want the Hotel to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail to info@northumberlandheights.ca, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you. 


Links Provided To Other Sites  

Our hotel may provide links to a number of other websites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as us. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any website owners whose sites may be reached through this Site, nor can we control the activities of those websites. We urge you to contact the relevant parties controlling these sites or accessing their online policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data. 


Use of Cookies 

We use cookies, among other things, to process the data. Cookies are files that are stored on your computer’s hard drive and are accessed by our server when you visit our website. 

Types of Cookies  

There are two different types of cookies used: 

  • Session Cookies: Also called transient cookies, are cookies that are temporarily stored in your browser for the duration of a browser session, and they typically will store information in the form of a session identification and no further information personally identifying you. 
  • Persistent Cookies: Also called permanent or stored cookies, are cookies that are stored on your hard drive until they expire (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information, such as web surfing behavior or user preferences for a specific web site. 

We employ the following types of cookies: 

  • Required Cookies 
  • Functionality Cookies 
  • Targeting/Advertising Cookies. 

These cookies are a mixture of first-party cookies, which we set ourselves, and third-party cookies, which are set by other websites. 


Use of Analytics  

Our website uses Google Analytics, a web analysis service of Google. 

You can find further information on how Google Analytics uses information from sites or apps that use its services here: https://analytics.google.com/analytics/web/ 

Google Analytics uses so-called “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website such as 

  • browser type and version, 
  • the operating system of your computer, 
  • referrer URL (i.e. the page last visited), 
  • host name of accessing computer (IP address), 
  • date and time of server request 

Disabling and Opt-out:  

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use this website’s full functionality. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address), from processing this data by following these instructions: https://analytics.google.com/analytics/web/ 


Use Of Aggregated Data  

Hotel is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, Hotel may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them. 


Information on Other Processing Operations Processing in the Context of Newsletters 

If you register via our website or by other means to receive electronic newsletters, we will store and process your registration data (the registration form will show you which registration data we collect and store and whether entries are mandatory or voluntary) for an unlimited period of time until you unsubscribe or we cancel the newsletter dispatch in order to fulfill the existing contract with you for the receipt of the newsletter.  


Processing in the Context of Registration or Use of the Contact Form  

If you register on our website and create a user account (the registration form will show you which registration data we collect and store and whether entries are mandatory or voluntary), all personal data collected in connection with this user account will be stored in this user account until you request to delete the user account or until we cancel the user account for the performance of our contractual relationship on use of the respective website or web service. The IP address assigned to you by your internet service provider (ISP), and the date and time of registration will also be stored when you register. The purpose of this is to protect our legitimate interest in preventing and, if necessary, prosecuting misuse of our services. 

After de-registration of your user account, we will retain all data for up to six months. This serves to protect our legitimate interest in being able to restore this data in the event of unintentional deletion; or in establishing, exercising or defending legal claims in connection with our contractual relationship. We will assume that your interests do not conflict with this because the retention period is appropriate with respect to the interests to be protected. 

Our website contains a contact form which you can use to submit communications to us. When submitting information through the contact form, you are required to enter certain information which we will use for responding to your request. The contact form enables you to submit additional information on a voluntary basis. 

If you provide us with personal data via the user account or the contact form for a purpose beyond the use of the website or respective web service, such as sending us an offer or product information, we will also store and process this data for this purpose. In order to find more information on how we store and process such data, you will need to refer to the Section of this Privacy Statement that is pertinent to the respective purpose. 



You can reach out to us by email info@northumberlandheights.ca 


We reserve the right to modify the terms or conditions of this Privacy Policy or email practices at any time without prior notice or warning. Changes to this Privacy Policy will be made here on our “Privacy and Site Security” page. You should periodically revisit this Privacy Policy to see if any modifications have been made. 






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